Refund policy

RETURN & REFUND POLICY

NOSO MEDIA HUB™
Built From The Grind™

Last Updated: August 11, 2026

Thank you for supporting NOSO MEDIA HUB™. We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, exchanges, refunds, and cancellations may be available.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

1. GENERAL RETURN POLICY

Eligible physical products may be returned within 30 days of delivery, unless a product listing states otherwise.

To qualify for a return, the item generally must be:

Unused and unworn
In its original condition
Free from damage caused by the customer
Returned with applicable original packaging where reasonably possible

Certain products may be subject to different return conditions.

2. MADE-TO-ORDER AND CUSTOM PRODUCTS

Some NOSO MEDIA HUB™ merchandise may be made specifically after an order is placed or produced through a third-party fulfillment partner.

Because these products may be produced specifically for the customer, returns or cancellations for reasons other than defects, damage, incorrect fulfillment, or applicable consumer rights may not be available.

Any product-specific return restrictions will be disclosed where applicable.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the problem
Photographs of the product
Photographs of the packaging when relevant

After reviewing the issue, we may offer an appropriate remedy, which may include a replacement, exchange, refund, or other resolution as applicable.

4. WRONG ITEM OR MISSING ITEM

If you receive the wrong product or an item is missing from your order, contact us as soon as possible.

We will review the order and, when an error occurred on our end, work with you to provide an appropriate resolution.

5. RETURN REQUESTS

Before sending an item back, contact:

info@nosomediahub.com

Do not automatically send merchandise to a return address without receiving return instructions.

When contacting us, include your order number and the reason for the requested return.

6. RETURN SHIPPING

Unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error on our part.

7. REFUNDS

Once an approved return is received and reviewed, we will determine whether a refund is appropriate.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

We are not responsible for delays caused by banks, credit-card companies, payment processors, or other third parties.

8. PARTIAL REFUNDS

In certain circumstances, a partial refund may be offered where an item has a minor issue that does not warrant a full return or replacement.

Any partial refund will be determined on a case-by-case basis.

9. NON-RETURNABLE ITEMS

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

Digital downloads or electronically delivered products
Personalized or customized products
Certain made-to-order merchandise
Products that have been used, worn, altered, or damaged after delivery
Gift cards, where applicable

Product-specific restrictions will be disclosed when applicable.

10. DIGITAL PRODUCTS

Digital products are generally non-returnable once access, download, or delivery has been provided, except where a refund is required by applicable law or the product is defective or materially not as described.

If you experience a problem accessing a digital product, contact us so we can attempt to resolve the issue.

11. CANCELLATIONS

If you need to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order enters production, fulfillment, or shipment.

Once an order has entered production or shipment, cancellation may no longer be possible.

Certain made-to-order products may not be cancellable once production has begun, subject to applicable consumer rights.

12. EU CUSTOMERS

Customers located in the European Union may have additional statutory consumer rights, including rights relating to cancellation, returns, refunds, defective goods, and digital content.

Where applicable, mandatory consumer protections under EU or local law will apply regardless of anything stated in this policy.

Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.

13. EXCHANGES

When available, exchanges may be offered for eligible physical products.

Availability may depend on product inventory, size, color, and other circumstances.

If an exchange is not available, an appropriate refund or alternative resolution may be offered where applicable.

14. ABANDONED OR UNCLAIMED PACKAGES

If a package is returned to us because of an incorrect address, failure to accept delivery, or failure to claim the package, additional shipping charges may apply if you request that the order be reshipped.

Any refund will be handled according to the circumstances of the order and applicable law.

15. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to investigate suspicious, fraudulent, or abusive return activity.

Nothing in this section is intended to restrict legitimate consumer rights.

16. CONTACT US

For return, refund, exchange, or cancellation questions, contact:

NOSO MEDIA HUB™
Email: info@nosomediahub.com
Website: www.nosomediahub.com

Please include your order number whenever possible.